
Order FAQ
Frequently asked questions
You can order gourmet cookies in Las Vegas from The Cookie Bar, a local bakery offering handcrafted cookies for pickup, local delivery, nationwide shipping, gifting, and events.
Yes, The Cookie Bar offers same-day delivery in Las Vegas for your convenience. Orders placed before our daily 12:00 PM cut-off time qualify for same-day delivery, available Monday through Saturday. If you have specific delivery time preferences or instructions, please include them in the order notes at checkout, and our team will do our best to accommodate your request.
Curbside pick-up from The Cookie Bar is available by pre-order only and must be scheduled in advance. During checkout, please select your preferred pick-up date and time so we can prepare your order properly.
Because we offer a wide variety of gourmet cookie flavors and prepare orders fresh to order, we require at least 30 minutes’ notice to assemble and prepare pick-up orders. Same-day pick-up availability depends on staff presence and order volume.
When you arrive at your scheduled pick-up time, please text your order number to 702-335-9307, and our team will bring your order out to your vehicle.
Unscheduled or walk-up pick-ups cannot always be accommodated. If we are unable to prepare your order at the requested time, we will contact you promptly to discuss alternative options.
The Cookie Bar offers local delivery throughout Las Vegas and surrounding areas, including Henderson, Summerlin, and North Las Vegas. Delivery availability may vary by location and order size, but our goal is to bring our gourmet cookies directly to your doorstep whenever possible.
Yes, The Cookie Bar offers nationwide shipping throughout the United States. Customers outside our local delivery area can select a shipping option during checkout.
We use a variety of shipping carriers, including UPS, FedEx, and USPS, and select the best available method based on destination and delivery timeframe. Once your order ships, a tracking number will be provided so you can monitor your delivery.
Shipping rates and delivery times may vary depending on location and shipping method selected. Shipping costs are calculated automatically at checkout based on order size and destination.
Yes, The Cookie Bar offers delivery to hotels throughout Las Vegas; however, hotel delivery policies vary by property and are determined by each hotel’s security and food-handling rules.
For security reasons, we are unable to deliver directly to guest rooms. Hotel deliveries are made to the bell desk or concierge when permitted by the property. Some hotels on the Las Vegas Strip do not accept food deliveries or are unable to hold food items, even when orders are individually packaged.
If a hotel does not allow bell desk delivery, the recipient may be required to meet the driver in the lobby or at a designated location. A valid cell phone number for the recipient is required to help ensure a successful delivery.
Please note that certain hotels may restrict balloons or additional décor items. If a hotel does not allow these items, they may need to be removed prior to delivery. Hotel policies are outside of our control, and delivery acceptance cannot be guaranteed.
We strongly recommend confirming delivery policies with the hotel in advance. If you have questions about a specific property, feel free to contact us before placing your order.
Yes, The Cookie Bar offers delivery to hospitals within our local delivery area. Hospital delivery policies vary by facility and are subject to each hospital’s security and food-handling regulations.
Hospital deliveries are typically made to the main reception desk or front desk. If hospital staff allows delivery to the patient’s floor, the order will be delivered to the nurses’ station, where a staff member will accept the delivery on the recipient’s behalf. We are unable to deliver directly to patient rooms.
When placing your order, please include the recipient’s full name, the hospital name, and a valid contact phone number to help ensure a smooth delivery. Acceptance of food deliveries is determined by the hospital, and delivery procedures may vary by location.
Yes, The Cookie Bar has a minimum order requirement for local delivery. The minimum order amount for delivery is $35.
There is no minimum order requirement for curbside pick-up or nationwide shipping. Customers are welcome to place pick-up or shipped orders of any size.
This delivery minimum helps us provide reliable service while maintaining quality and efficiency for our customers.
If you need to make a correction or change to your order, please contact The Cookie Bar as soon as possible. The fastest way to reach us is by text message.
Ways to contact us (listed in order of fastest response):
Text: 702-335-9307 (fastest response)
Website chat: Use the chat feature on our website, which connects directly to your order
Phone: 702-335-9307 (call and press option #1 during business hours)
Email: thecookiebarlv@gmail.com
When reaching out, please include your order number and clearly describe the change needed. While we will do our best to accommodate requests, changes may not be possible once an order has entered preparation or delivery.