Order FAQ

We Bake Smiles

Frequently asked questions

Can I order for same day delivery?

Yes, in most instances we can accomodate same day service. If for some reason we cannot we will contact you immediately to make other arrangements.

Where do you deliver?

We offer delivery in Las Vegas and all the surrouinding areas.

Do you ship your products?

Yes we do offer nationwide shipping, you can select this option at the check-out page.

Do you deliver to hotels?

Yes we deliver to hotels, we can set-up a meeting place for you to meet our driver. If this is a gift we will deliver to the Bell Desk or Concierge as long as we have the gift reciepents name and the name of ther person the room has been booked under, if diffferent from the person recieving the gift. Please make sure to include a cell phone number for the gift reciepent in case we have issues with the delivery.

Do you deliver to Hospitals?

Yes we do deliver to hospitals and rehab facilities, please make sure we have the patients name and room number.

How do I schedule my delivery?

You can schedule your Local Las Vegas delivery by entering the date in time in the shopping cart before checking out. The text field is located in the lower left hand corner of the shopping cart page above the large blue arrow. This needs to be done before you checkout, if you miss it thats ok we will contact you for the information.

Do you have a minimum for delivery?

Yes we require a $30 minimum purchase plus a $7 delivery fee

Where do I enter the delivery address?

After you hit the "Submit Order" button on the checkout page it will take you to another page asking for the Billing Address (which is your information) and the "Shipping Address" which is the where you type in the delivery address.

What if i messed up somthing and need to correct it?

You can e-mail any corrections or changes to your order to Thecookiebarlv@gmail.com, we can look up your order by your e-mail address and get anything corrected or changed right away! You can also text chnages to 702-335-9307 referencing your order #.

How do I know my delivery will be scheduled as requested?

If there is a conflict and your order cannot be delivered at the specified time or day, you will be contacted right away! Otherwise, we will message you via text or e-mail as soon as your order has been delivered.

If nobody is home will you leave by the door?

We will leave by the door or somehwere near in a shady spot so the cookies are not ruined by the sun. We will always call 1st to let you know as well as take a picture to confirm the location. If the location is apartment homes we generally try and leave with the front office if nobody is home.

How does the pick-up option work?

Place your order in advance and specify the time and date you would prefer to pick-up at check-out, when you pull up text you order number to 702-335-9307 and we will bring your order out to your car. You can do same-day pick-up in most cases, we need at least an hour notice and if we cannot accomidate your order in that time frame we will contact you right away to make other arrangements.