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Order FAQ

We Bake Smiles

  • How does the pick-up option work?
    Place your order in advance and indicate your preferred pick-up time and date during the checkout process. When you arrive at our curbside pick-up location, simply text your order number to 702-335-9307. Our team will promptly bring your order out to your car. For same-day pick-up, we strive to accommodate your request whenever possible. Please provide us with at 30 minutes notice. If we are unable to fulfill your order within that time frame, we will contact you immediately to make alternative arrangements.
  • Can I order for same day delivery?
    Yes, we offer same-day delivery for your convenience. Simply place your order before our daily cut-off time to qualify for same-day delivery. Our cut-off time is 12pm. Please note that same-day delivery is available from Monday to Saturday. If you have any specific delivery time preferences or instructions, please mention them in the order notes during checkout. Our team will do our best to accommodate your request.
  • Where do you deliver?
    We proudly offer delivery services to Las Vegas and the surrounding areas (Henderson, Summerlin, North Las Vegas. Whether you're located in the heart of the city or in the nearby neighborhoods, we've got you covered. Our goal is to bring our delicious products right to your doorstep for your convenience.
  • Do you ship your products?
    Yes, we offer nationwide shipping! If you're located outside our local delivery area or prefer to have our products shipped directly to your door, you can select the shipping option during the checkout process. We want everyone to have the opportunity to enjoy our delicious treats, no matter where they are. Please note that shipping fees and delivery times may vary depending on your location. We use USPS 2-3 day flat rate shipping.
  • Do you deliver to hotels?
    Yes, we offer delivery to hotels in our delivery area. To ensure security, we kindly ask that you note our hotel delivery policies: For security reasons, we are unable to deliver directly to hotel rooms. Instead, we deliver to the Bell desk or concierge of the hotel. Please provide us with the gift recipient's name and the name under which the room is booked. During the checkout process, please include the hotel's address as the delivery address, and provide the gift recipient's name in the designated field. Additionally, it is essential to provide a cell phone number for the gift recipient. This allows us to quickly resolve any potential delivery issues and ensure a smooth delivery experience. If you have any further questions or require assistance regarding hotel deliveries, please don't hesitate to contact our customer support team. We are here to assist you.
  • Do you deliver to hospitals?
    Yes, we are pleased to offer delivery to hospitals. We understand the importance of sending thoughtful gifts to your loved ones who may be in the hospital. To ensure a smooth delivery process, please note the following guidelines: Delivery Location: Due to hospital regulations and security measures, we deliver to the main reception desk or the designated concierge area of the hospital. We are unable to deliver directly to patient rooms. Recipient Information: When placing your order, please provide the recipient's full name, the name of the hospital, and any additional details or instructions that may be helpful for the delivery.
  • How do I schedule my delivery?
    To schedule your delivery date and time, please follow these steps: After entering your shipping details at the checkout page, you will have the option to specify your preferred delivery date. Choose the desired date from the available options. For Local Las Vegas deliveries, our delivery hours are Monday through Saturday from 7:00 am to 6:00 pm, and Sunday from 7:00 am to 3:00 pm. If you have a specific time in mind for the delivery, please enter it along with the date. This will help us ensure a more accurate delivery window. If you don't have a specific time preference, we will deliver during our normal business hours. By providing us with your preferred date and time, we will make every effort to accommodate your request. If there are any issues or constraints regarding the specified delivery time, we will contact you to make alternative arrangements. If you have any further questions or need assistance with scheduling your delivery, please feel free to reach out to our customer support team. We are here to help ensure a seamless and timely delivery experience for you.
  • Do you have a minimum for delivery?
    Yes, we do have a minimum for delivery. Our minimum order amount for delivery is $35. To qualify for delivery, please ensure that your order meets or exceeds this minimum amount. This requirement helps us provide efficient and reliable delivery service to our valued customers. If you have any further questions or need assistance with placing your order, please feel free to reach out to our customer support team. We are here to assist you in making the most out of your delivery experience.
  • What if i messed up something and need to correct it?
    If you need to make any corrections or changes to your order, we offer several convenient options to assist you: Website Chat Feature: Utilize the chat feature on our website to get in touch with our customer support team. They will be happy to assist you with any necessary corrections or changes to your order. Email: Send an email to thecookiebarlv@gmail.com with the details of the corrections or changes you need to make. Our team will review your request and make the necessary adjustments to your order. Phone: Call us at 702-335-9307 and press option #1 for immediate assistance. One of our team members will be available to help you with any corrections or changes to your order over the phone during regular business hours. Please ensure that you provide clear and accurate information regarding the corrections or changes you need. This will help us process your request promptly and ensure a seamless experience for you. If you have any additional questions or require further assistance, feel free to reach out using any of the provided methods. We are dedicated to providing excellent customer service and will do our best to accommodate your needs.
  • How do I ensure my delivery will be scheduled as requested?
    We understand the importance of ensuring that your delivery is scheduled as requested. While we strive to meet all delivery requests promptly and accurately, there are a few steps you can take to help ensure a smooth delivery experience: Provide Accurate Information: When placing your order, make sure to enter the correct delivery address, contact number, and any additional instructions or details. Double-check the information before finalizing your order to minimize any potential errors. Select the Preferred Date and Time: During the checkout process, specify your desired delivery date and, if applicable, the preferred time. This will help us prioritize and plan the delivery accordingly. Contact Our Customer Support: If you have specific concerns or need reassurance regarding your delivery, please don't hesitate to contact our customer support team. They can provide you with updates on your order status and address any questions or issues you may have. Stay Available and Responsive: Ensure that you or the intended recipient will be available during the scheduled delivery time. Keep your phone nearby and be responsive to any communication attempts from our delivery personnel. While we make every effort to adhere to the requested delivery schedule, unforeseen circumstances such as traffic, weather conditions, or other factors beyond our control may occasionally impact delivery times. In such cases, our customer support team will promptly reach out to you to communicate any delays or changes to the delivery. Rest assured, we value your satisfaction and will do our utmost to fulfill your delivery as requested. Your trust and confidence in our service mean a great deal to us.
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